Operations Orchestration automates and orchestrates end-to-end processes with refreshing ease and superior control. Author workflows in a graphical designer. Run powerful orchestration with advanced logic. And achieve seamless integration on an open, extensible platform.
Run advanced orchestration flows for decision making, parallel processing, data manipulation, and error handling.
Invoke orchestration from anywhere—including monitoring tools, service catalogs, cloud portals, and command line interfaces.
Operations Orchestration automates and orchestrates end-to-end processes with refreshing ease and superior control. Author workflows in a graphical designer. Run powerful orchestration with advanced logic. And achieve seamless integration on an open, extensible platform.
Service Management Automation is advanced service management made simple. Based on embedded machine learning and analytics, it delivers a smarter approach to Enterprise Service Management (ESM).
Robotic Process Automation (RPA) provides a practical, non-invasive way to automate processes across the enterprise. Using software robots, which mimic screen-based human actions to perform everyday tasks, you can boost productivity while keeping your underlying applications and IT infrastructure intact. Robots interact with applications and systems just like people do. But – they are faster, more accurate, highly secure, and never sleep. They save time. They cut costs. And they free human employees to focus on more important things.
RPA automates processes across departments and industries. Use cases range from banking to accounting, telecom to retail, healthcare to HR, IT and more.
Tasks that are repetitive, error-prone, time-consuming, high-volume, and rules-based are ideal for RPA. Employees spend enormous amounts of time on these tasks – logging in and out of legacy and web apps; copying and pasting data; filling out forms; opening emails and attachments; moving files and folders; and preparing, manipulating, or merging data from multiple sources. Robots can perform these tasks quickly and accurately – around the clock – freeing up human employees to do higher-value work.
RPA can be tailored for an endless number of specific needs. Here are some examples of RPA use cases:
A financial services company automates credit dispute reporting and prioritization. A robot navigates a legacy application, sorts through thousands of records, prioritizes the cases, and emails a report – just like a human would. When analysts arrive in the morning, the to-do report is ready for their review. Secure and compliant, RPA encrypts sensitive data and helps meet time-to-resolution regulatory deadlines.
An RPA process runs every day to update central bank rates. A robot accesses financial markets data, downloads the data, and uploads the latest currencies in the company ERP system. Saving valuable financial analyst time, especially at critical month end, the process instills confidence with a clear audit trail.
Robots monitor competitor websites for mobile plans and phone prices. Equipped with competitive insights, robots automatically update the company’s offerings – a complex matrix of tariffs and devices. The company saves many hours of skilled analysts’ time and enjoys a revenue boost by giving customers the best prices.
RPA automates the transfer of remote cash desk data from worldwide stores into the company’s CRM and BI applications. Robots load the data and generate the reports overnight, which means analysts no longer have to wait long hours to evaluate and optimize store sales.
A hospital uses robots to enter patient data from the hospital’s database into a national database. RPA maintains a detailed audit trail, a mandatory requirement when patient records are moved. Robots eliminate duplicate data entry, so doctors can spend more time on patient care.
An HR specialist initiates RPA to onboard new employees. New accounts are created, laptops are ordered, and hiring managers are notified. With a single click, the end-to-end automation is complete in a matter of minutes.
RPA automates the changing of passwords for vulnerability scanning tools, some of which have no APIs. A robot logs into applications with no APIs, updates the passwords, and cascades the changes across the IT ecosystem. The passwords are securely stored in a credential vault, and no person ever has to know them. The company can rotate its passwords not just every quarter, but every month, for tighter security.
Transform the way you work
Build digital workflows and process apps fast, easily connecting to enterprise systems, while driving results across your organization with our Workflow Cloud, the next generation automation platform.
Build workflows and powerful process apps, in hours and days, not weeks and months.
Drive impactful results with end-to-end automation, integrating process mapping, RPA, and eSignature within workflows.
Utilize pre-built connectors for Salesforce, Google, Microsoft, and more.
A Complete digital transformation toolkit
