Multicloud and on-prem environments, supported by incompatible tools, overwhelm IT operations with complexity. Our I.T Operations solutions are built to restore IT efficiency and performance.
The success of a business depends on the quality of services delivered to its employees and customers. To deliver services efficiently, organizations turn to service management. However, delivering best-practice service management has every bit to do with leveraging the right technology as with designing the appropriate processes. Strike the right balance, and the benefits that follow include responsive service delivery, a flawless customer experience, streamlined service management, smart automation, and compliance with privacy regulations.
We understand the requirements of various businesses and offer multiple service management solutions built around industry best practices. Our solutions empower your organization to provide a top-notch customer experience out of the box.
Make service management cross the boundary between IT and business with enterprise service desk capabilities.
Establish and manage customer relationships with streamlined service management across the enterprise and contextual integrations with business apps.
Boost employee productivity with a completely customizable self-service portal and a full-fledged service catalog.
Get a quick visual summary of all your requests and monitor them in one place with Kanban-based ticket management
Standardize service delivery using visual process workflows and AI-based automations.
Get a single source of truth about your organization's IT infrastructure with IT asset management.
Make unique support plans and stay compliant with service-level agreements for each service contract.
Hyriid & Multi Cloud Management delivers total visibility and operational consistency across all your clouds. Now you can optimize cloud spend based on actionable insights, enable easy self-service that includes compliance guardrails, and orchestrate lifecycle management actions.
Improve multicloud spend transparency, get smart cost-cutting recommendations, and prevent budget overruns with spend limits, alerts, and accurate allocations.
Although public cloud providers offer consoles for monitoring service availability, they cannot provide a full picture across hybrid cloud environments. Our hybrid cloud monitoring platform helps you monitor a wide array of public cloud services like AWS, Microsoft Azure, Google Cloud Platform, and Oracle Cloud as well as private clouds and on-premise environments. It helps you efficiently handle the constant rate of changes in a shared hybrid cloud environment.
This gives you instant visibility into the key performance indicators of services from public cloud vendors such as AWS, Azure, Google Cloud, Oracle Cloud, and OpenStack. It also gives insights into private cloud and virtualization technologies from vendors such as VMware, Microsoft Hyper-V, Red Hat OpenShift, etc. You can track the performance of each platform side by side and detect service outages, application lags, server downtime, and other bottlenecks inside and outside your cloud environment.
Network Operations Management is comprehensive, enterprise-ready network management software. With its integrated monitoring, configuration, and compliance on a unified platform, you gain unparalleled network control.
Holistically track network performance, quality, and traffic to effectively diagnose issues and plan upgrades expansions.
Automate and orchestrate critical processes—such as the remediation of security risks or network configuration—at high speed, in real time.
Get alerts about interface and device issues before degradation of network performance occurs.
Use traffic monitoring to understand patterns and the distribution of application traffic across the network.
Choose from ready-made workflows that capture network diagnostics, detect device-reported network issues and more.
Support automatic remediation with integrated security and compliance content.
Single View for SDN, Virtual, and Physical Networks
Manage your network from a single view rather than using disparate vendor tools.
Enterprise Scalability and Device Support
Leverage product support for 80K monitoring devices, 120K configuration devices, 3,400 network devices, and 180 vendors.
Configuration Management throughout this chapter, supports the Configuration Management process. It enables you to define and control the components of services and infrastructure, and to maintain accurate configuration information about the historical, planned, and current state of services and infrastructure.
Configuration Management ensures that you identify, baseline, and maintain selected components of a complete IT service, system, or product as Configuration Items and that you control changes to them by requiring formal approvals. Configuration Management also ensures that you control releases into your business environments.