Lexicon is a business to business company. The information we collect is used exclusively to facilitate services that we provide to our customers.
We value each customer and their privacy and will take all necessary steps to protect it..
Our promise
We are committed to your privacy and will not share your personal information.
Our company’s commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Lexicon employee.
Lexicon does not knowingly solicit personal information from children or send them requests for personal information.
The Lexicon Website or email correspondence may contain links to other sites. Lexicon does not share your personal information with those sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Why we collect personal information
Depending on the services we provide to your organisation, we will use your personal information to deliver these related services. For example, if we provide a maintenance service to your organisation, we will need some personal information to identify the person requesting the service and provide updates as to the status of the service requested.
Should we process personal data on behalf of your organisation, the terms and conditions of the processing will be set out in our data processing agreement.
We will use information to keep you and your organisation up to date on the latest company announcements, marketing campaigns, service updates, special offers, and other information we think you’d like to hear about.
This may include information from our technology partners about products and services that can add value to your organisation. From time to time, we may also use your personal information to contact you to participate in market research surveys, so that we can gauge customer satisfaction and develop better solutions.
Information collected on this site may also be combined and de-identified to provide Lexicon with anonymous demographic and usage information. Lexicon can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.
In addition, anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of Lexicon customers. Statistical information is not disclosed in connection with your personal information.
When we disclose personal information
Lexicon works with other companies that help us provide products and services to your organisation and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. In this case the information they receive is for shipping and delivery purposes only, and we require that the companies we contract with safeguard your personal information in accordance with Lexicon’ policies.
Types of information collected on the website and on customer registration forms
We collect personal data through online forms when you for example, download documents, register for an event or complete a “contact us” form via the Lexicon Website. If you wish to opt out from receiving further contact from us regarding products and services we believe may be of interest to you, there is a box to enable you to indicate your preference.
When you register your information with us, we collect your title, first and last name, company name, job function, industry, post code, email address, and contact preferences. If contact by post is selected, you will be prompted for your postal address, and if contact by phone is requested you will be prompted for your telephone numbers. If additional personal information is requested, the reasons and purpose for collecting this will be stated at the time of collection.
Navigation information
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of Lexicon’ website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.
We use Google Analytics to help analyse use of our website. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Lexicon. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org, or to opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Lexicon will not use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Lexicon nor Google will link, or seek to link, an IP address with the identity of a computer user.
The website uses cookies, tracking pixels and related technologies. Our site uses cookies dropped by us or third parties for a variety of purposes including operating and personalising the website.
Data subject rights, and your right to update your information
If you wish to update information held about you or your company by Lexicon, please e-mail your new details to customers@Lexicon.africa. Additionally, if you wish to unsubscribe or remove yourself from any of our communications at any time please send an e-mail to customers@Lexicon.africa
If you wish to confirm that Lexicon is processing your personal data, or to have access to the personal data Lexicon may have about you, please contact us at customers@Lexicon.africa.
Data Storage and Retention
Lexicon retains data for the duration of the customer’s or business relationship with Lexicon, suppliers and/or partners or as required by law or the agreed terms and condition of the related service. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our Customer Relationship officer at customers@Lexicon.africa.
Security
Lexicon has implemented and will maintain appropriate technical and organisational measures to ensure an adequate level of security that is appropriate to the risks it is aware of.
Changes to this Privacy Notice
This Privacy Notice may change from time to time particularly as new industry codes and legislation are introduced. Any changes to Lexicon’s Privacy Notice will be highlighted in this area from time to time.
Please e-mail customers@Lexicon.africa to resolve any questions, suggestions, concerns and complaints you might have regarding Lexicon’s privacy practices.